🚀 New Features

Renterra Communications

Your customers text and email all day. Now those conversations live right inside Renterra, next to the order and invoice they’re about.

• One thread per customer: Texts and emails in a single conversation, so a chat that starts as a text can continue by email.
• Two-way texting: Customers can reply to any text you send from Renterra, and you can message them right back.
• Automatically connected: Every conversation attaches to the right customer, order and invoice when the number or email matches.
• Your email, your brand: Connect your business email so messages go out under your name.
• Your team in the loop: Leave internal notes and @mention a teammate on any conversation, plus save templates for the messages you send every day.
• On the go: Manage your conversations from the Renterra Communications app.

Communications is included in your Core plan at no additional cost.

To get started:

1. Submit the setup form so your business can send and receive texts.
2. Connect your business email.
3. Set up texting and team permissions.
4. Download the app.

📄 Read the full Help Center article

💡 Improvements

• Default CC and BCC for Outgoing Emails: Set a Default CC and Default BCC once in Admin > Account, under Default Email Recipients. They prefill whenever you send a customer email.

• Multiple Billing Emails per Customer: Add more than one Billing Email to a customer. The first gets the email and the rest are CC’d.

• Drag the Chat Bubble: If the support chat bubble covers a button, drag it up or down. It stays where you leave it.

• Customer Pricing at Storefront Checkout: The total a shopper sees at checkout now matches the order it creates. Customer discounts, tax rates and default fees apply when a shopper signs in. Guests are priced as guests.

• Duplicate Customer Warnings: When you add a new customer, you’re warned if their driver’s license number matches an existing contact. The warning links to the existing customer, and shows a Status chip if that customer isn’t Active.

• Amount Column on the General Ledger: The General Ledger table now has an Amount column.

• Edit All Dates Warning for Checked-in Items: Edit All Dates now warns you how many checked-in items will get the new dates, so you can cancel and edit those lines one at a time.

• Unarchive Vendors: Archived a vendor by mistake? Check Include Archived on the vendor list, open the vendor and click Unarchive.

• Quantity on Work Order Custom Items: Enter a quantity when you add a custom line item to a work order, so 4 of the same part is one line instead of four.

• Maintenance Details Report Item Filter: Filter the Maintenance Details Report to a single item.

🛠 Bug Fixes

• Fixed Create Invoice not defaulting the due date to the customer’s payment terms, like Net 30
• Fixed Edit All Dates changing the billing dates of substituted items, which could charge both the original and the replacement
• Fixed long company email addresses overlapping invoice details in the PDF header

🔜 Upcoming

• Dispatch Fee Customization: Price delivery and pickup by distance, drive time or zone, and set a default dispatch class on items so the right fee adds itself.
• Holiday and Store Closure Settings: Add the days a branch is closed, including suggested holidays, and get a warning when an order's dates land on one.